Safety Guidelines
Last updated: March 2026
1. Our Commitment to Safety
At UDo, safety is our top priority. We're committed to creating a secure platform where users can connect with trusted professionals and get things done with peace of mind. This guide outlines our safety measures and how you can stay safe while using our platform.
2. For Users
To protect yourself when hiring service providers:
- Verify identities: Ask for proof of identity, licenses, or certifications before allowing anyone into your home or workspace.
- Meet in public: For initial consultations, meet in public places like coffee shops or our verified office locations.
- Check reviews: Read provider profiles, ratings, and reviews from other users before booking.
- Use UDo payments: Always pay through our secure platform. Never send cash or personal payment methods directly.
- Share details: Let someone know when and where a service provider is coming to your location.
- Trust your instincts: If something feels off, cancel the service and contact UDo immediately.
3. For Service Providers
To build trust and maintain safety:
- Complete verification: Submit all required documents for identity and professional verification.
- Be professional: Arrive on time, communicate clearly, and provide quality service.
- Keep records: Maintain documentation of services performed for your protection and customer records.
- Use UDo messaging: Keep all communication through our platform for documentation and safety.
- Follow guidelines: Adhere to our community standards and code of conduct at all times.
4. Provider Verification
UDo verifies service providers through:
- Government-issued ID verification
- Professional license and certification checks
- Background screening where legally permissible
- Social media and online presence verification
- Ongoing user review and rating system
Look for the "Verified" badge on provider profiles.
5. Recognizing Scams
Be aware of these warning signs:
- Requests to pay outside UDo platform (via wire transfer, gift cards, etc.)
- Pressure to make quick decisions or send money upfront
- Poor grammar or inconsistent information in profiles
- Refusal to verify identity or provide references
- Requests for unnecessary personal or financial information
6. Reporting Issues
If you experience any issues, please report them:
- Inappropriate behavior: Report any harassment, discrimination, or unprofessional conduct.
- Service disputes: Contact us for help resolving payment or quality issues.
- Safety concerns: Report any situation that makes you feel unsafe.
- Fraud attempts: Let us know immediately if someone tries to scam you.
To report an issue, email us at safety@udo.com or use our contact form.
7. Emergency Procedures
In case of emergency:
- Call emergency services (911 in the US) if you're in immediate danger.
- Contact local law enforcement if you witness illegal activity.
- Document incidents with photos, messages, and other evidence.
- Report the incident to UDo as soon as it's safe to do so.
8. Community Standards
We expect all users to:
- Treat others with respect and professionalism
- Communicate clearly and honestly
- Honor agreements and commitments
- Respect privacy and confidentiality
- Follow all applicable laws and regulations
- Report violations of these standards
9. Trust & Safety Team
Our Trust & Safety team is available 24/7 to address safety concerns, review reports, and take appropriate action against users who violate our policies. We work with law enforcement when necessary and continuously improve our safety measures.
10. Contact Us
If you have safety concerns or questions, please contact us immediately at safety@udo.com or use our Contact Us page.